Diamond is a sample luxury resort chain offering guests the ultimate relaxation getaway. Among the beautiful resort grounds is a five-star spa, perfect for those looking to unwind and be pampered. With quality staff and service, reliable high-speed internet, and endless accommodations, guests often find themselves yearning to return.

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Diamond Welcome Portal Mobile

Resort Locations

Diamond Resorts can be found in major US cities

Design the path guests take to get online

Create ideal Customer Journeys to reach business goals and encourage customer engagement

Diamond Access Journey 1
Diamond Welcome Portal Mobile
Diamond Access Journey 3
Splash page appears promoting loyalty program sign-up and giveaways
Resort guest lands on the Welcome Portal and logs in
Guest can fill out a survey to gain access to special offers
A month after the guest is disconnected, an email is sent to them with an enticing offer to return


See how different applications can be used to build the resort's brand and turn one-time visitors into returning loyal guests

Diamond Advertising App

Promote on-site services and loyalty rewards programs

Trigger splash page ads to promote the resort's restaurants, bars and spas, the loyalty rewards program, downloads to the mobile app, or sell ad space to nearby businesses.

Welcome Portal

Offer simple onboarding

Fully customize the Welcome Portal so that the look and feel are in line with resort branding. Make sure guests have an easy time getting online with quick and seamless onboarding.

Diamond Welcome Portal App
Diamond Coupon App

Promote special deals and services

Offer coupons to incentivize guests to stay on resort grounds to enjoy on-site restaurants, bars, spas, and other services.


Collect feedback from guests

Prompt surveys to get customer feedback and find out how the resort can improve operations so guests have a more enjoyable vacation.

Diamond Survey App
Diamond Social Media App
Social Media

Boost social media presence

Ask guests to ‘Like’ and ‘Follow’ the resort's social media accounts and ‘Check-in’ to different parts of the resort. Encourage guests to share their vacation with family and friends by making posts on their own feeds.

External Links

Link to resort-related sites or advertisements

From the Welcome Portal, direct guests to the resort's homepage, loyalty program sign-up page, restaurant menu, spa services, and any other related sites. Or sell the space to third-party advertisers.

Diamond External Links App
Diamond Nearby App

Get guests discovering nearby businesses

Display nearby business information to help guests explore the resort's surroundings


Keep guests browsing longer

Show the top headliners from reliable news outlets so guests can stay informed of all the latest local and global breaking news.

Diamond News App
Diamond Email App

Reach guests even after they've checked out

Create triggered campaigns to send personalized messages to guests, enticing them to return and vacation again soon. This can help inspire loyalty and build long-lasting relationships.


Discover attraction and retention rates

Gain valuable insights into who on-site visitors are and how they behave. Use this information to improve operations and business strategies.

Volare Analytics
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