Customer Profiling

Know how your customers behave in the physical world to enhance their journey

Customer profiling dashboard

Innovative companies rely on Cloud4Wi

armani
bac
Burger-King
campari
Carmila
Drogasil
guess
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offline behavior dashboard

Gain visibility over customer offline behaviors

Shed light on customer offline behaviors — inside and outside your locations — with a 100% consent-based approach. Discover the locations they visit and how often.

Benefits

  • Analyze customers based on where they are and when
  • Develop a true 360-degree view of your customers

Discover customer habits and interests

Use customer positions to understand their habits and interests. Discover if your customers are, for example, runners, pet owners or shopping enthusiasts.

Benefits

  • Analyze customers based on their recurring habits and interests
  • Develop a true 360-degree view of your customers
Shopping preference survey

Ask customers for their preferences

Send a text message or push notification when customers visit your locations asking for their preferences. Take advantage of your customer preferences to deliver messages that are perfectly tailored and inspire action.

Benefits

  • Analyze customers based on what they like
  • Develop a true 360-degree view of your customers

Ask customers for their opinion

Send a text message or a push notification when customers leave your location and ask for their opinion. Your customers are, by definition, the best source of insights on their overall experience with your company.

Benefits

  • Reveal how your customers feel about your brand
  • Improve quality of customer interactions
customer survey location based messaging

Related use cases

Customer Segmentation

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behavioral messaging_small header

Behavioral Messaging

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proximity messaging_small header

Proximity Messaging

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